South Africa | Change

Verifone Professional and Customer Services

For Emerging Economies

Professional and Customer Services – Southern Africa

Verifone is shaping the way people pay, making it easier for consumers to buy goods and services. We ensure merchants are better equipped to sell and we help financial institutions reach further with lower costs. As technology changes and the requirements of retailers evolve, solution providers are tasked to provide a holistic approach to service and support infrastructure that not only guarantees the best possible support, but also ensures that system downtime is minimised. This is especially true in the world of electronic payment systems where solutions are often mission critical and downtime has a direct impact on revenue earnings.

Verifone Southern Africa has its head office in Johannesburg, with regional offices in Cape Town and Durban. We have a robust and extended direct support infrastructure within the South African environment and support Sub-Equatorial Africa through our distributors in the local markets. Our services are aimed at taking your business one step further with support, security, compliance and repair.

  • We offer a complete, all-inclusive national service
  • One contract, one contact and one interface to make your life easier
  • You have the reassurance of national 24/7 coverage through our service desk

A Unique Approach

At the heart of our business is a refined five-tiered approach to product and service delivery that ensures a balance is achieved between your point-of-sale system requirements and guaranteed on-going support and maximum up time.

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In providing comprehensive serviced payment systems, from supply, installation and development through to on-call support, maintenance and field service, Verifone Southern Africa truly partners with you in the end-to-end support of your terminal infrastructure.

Having regional representation enables us to offer a unique interpretation on the application and implementation of our payment systems with local know-how. In addition to offering the full range of hardware, we develop payment systems and services specifically for the South Africa and Sub-Saharan markets to ensure on-going compliance with card industry specifications and to meet market needs.

We do not simply supply devices, we provide:

  • Specialist payment development teams
  • World leading, interoperable payment technology systems
  • Field support for deployed estates with remote management
  • Technical call centre
  • Dedicated teams of hardware maintenance technicians
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Field Support

Our team of mobile field support technicians is equipped to attend to calls from contracted customers nationally. Our technicians provide onsite support and service to merchants in the form of system deployment, installation, training, repairs and upgrades.

Customer Call Centre

Our call centre is operated by a team of skilled technical staff who handle support queries and fault reporting. The centre is comprised of a fully integrated call logging system managed by up to 25 support, admin desk and on-call technical staff active countrywide.

Repair Service

Our Johannesburg based repair centre handles the maintenance of all systems in our operating region. Work is carried out in a secure, monitored facility in compliance with the latest point-of-sale global security standards for the repair of payment devices.

Application Support

In addition to standard licensable payment system applications, we provide application support on embedded and server based software.

Secure Application & Key Load

Our repair facility in Johannesburg fulfills customer application and secure key-load services which are closely integrated during the repair and despatch of customer hardware.